RETURN & EXCHANGE POLICY
If perfumes is damaged , Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
We endeavor to process your refunds within 7 business days from the date the returned product. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by queshop. If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by queshopy, after the products clear the quality check process.
We understand that in some scenarios, the Product may take more than 7 days to reach our places and Quality Check facilities may take time. In such scenario, we may process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
queshopy may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles queshopy to a claim against you. Unfortunately we cannot refund, replace, or exchange certain products if the seal / packaging has been broken or opened
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Domestic & International Delivery
Queshopy is partnering with a third party couriers company Shipping costs are determined by destination and weight of the shipment and you can find the shipping cost for your order in the invoice before the payment is made. In addition to processing time, please allow 3 to 4 business days for domestic shipping (in the UAE) International shipping delivery time 3 to 7 business days
Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security controlled zones and defence areas.
Shipping cost to domestic orders within UAE is AED20.00 However the following list details locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be effected.
Click the cancel request
For Return & Refund
Mail us the detail of return & address to
queshopy is partnering with a third party couriers company. Shipping costs are determined by destination and weight of the shipment and you can find the shipping cost for your order in the invoice before the payment is made. In addition to processing time, Please allow 4 to 8 business days for shipping *These terms do not affect your statutory rights